Q1: How soon can I expect the delivery?
A1: You will receive the package within 3 to 5 business days after placing the order.
Q2: Do I need to pay for shipping?
A2: We offer free shipping for customers in the United States.
Q3: Where can I find more product details?
A3: Visit our download center to access PDF files with product specifications. Alternatively, you can contact our technical advisor at info@wsolar.com.
Q4: Do you offer military discounts?
A4: Yes, we provide discounts for active military personnel. To claim your discount, please verify your military status with our customer service and place your order by calling 1-877-988-6677.
Q5: Can I modify my order before it ships?
A5: Yes, please contact us through one of the following methods:
- Live chat on our website or leave a message.
- Email us at sales@wsolar.com.
- Call our customer service at 1-877-988-6677.
Q6: How do I process a return?
A6: We offer a 30-day refund policy for new, undamaged, and unaltered products. Returns after 30 days require special authorization. Approved returns are subject to a 15% restocking fee and shipping costs.
⚠️ Important: Any product modifications void our warranty and are not eligible for return. If you send a modified product, you will be responsible for the return shipping costs.
Q7: When will I not be charged for a return?
A7: W SOLAR will waive the restocking fee and cover shipping costs if the return is due to:
- Carrier damage
- A defective product
- Incorrect product received
- Product mismatch with advertisements
- Extra items received that were not ordered
For all other return reasons, the customer is responsible for both shipping and restocking fees.
Q8: I still have questions. How can I contact you?
A8: You can reach us through:
📞 Call: 1-877-988-6677
📧 Email: info@wsolar.com
💬 Live Chat: Click the chat icon in the lower right corner of our website.